Frequently Asked Questions
Everything you need to know about shopping with Arcreative
Orders
How do I place an order?
Simply browse our shop, add your favorite products to the cart and proceed to checkout. You can pay via Cash on Delivery or online payment.
How do I track my order?
Use the Order Tracking page with your order number and email, or check your order status from your account dashboard.
Shipping
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery takes 1-2 business days after your order is processed.
What are the shipping charges?
Shipping is free on orders above ₹999. Standard shipping is ₹49 and express shipping is ₹99.
Returns
What is your return policy?
We offer a 7-day return policy on eligible items. Items must be unused and in original condition.
Customization
Can I customize my product?
Absolutely! Most of our products can be personalized. Add your customization details in the notes field at checkout or contact our support team.
Payments
What payment methods do you accept?
We accept Cash on Delivery (COD), UPI, credit/debit cards and net banking through secure online payment gateways.
Support
How can I contact support?
You can reach us via email at support@arcreative.com, call us, or use the WhatsApp button on our website.